Shipping Policy

Last Updated: August 10, 2026

Thank you for shopping with Our Pets Choice! We are committed to getting your pet products to you safely and efficiently. Please review the shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is received.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times vary depending on your location, the product ordered, and the shipping carrier.

Standard Shipping: Approximately 5–12 business days

Please understand that delivery estimates are not guaranteed. Delays may occur due to weather, carrier issues, holidays, customs, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your order and delivery location.

From time to time, Our Pets Choice may offer free shipping promotions. Any applicable shipping promotion will be clearly displayed at checkout or on our website.

4. Tracking Your Order

When your order ships, we will send tracking information to the email address provided during checkout.

Please allow 24–72 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact us so we can assist you.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing or shipping.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

6. Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, Our Pets Choice is not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product. We will review the situation and determine the appropriate resolution.

7. Delayed Packages

While we work with reliable shipping carriers, delays can occasionally occur.

Our Pets Choice is not responsible for shipping delays caused by circumstances beyond our control, including:

• Severe weather
• Natural disasters
• Carrier delays
• Holidays and peak shipping periods
• Customs delays
• Incorrect or incomplete shipping information
• Other events outside our control

If your order appears significantly delayed, please contact us and we will do our best to assist you.

8. Multiple Items in One Order

Some products may be shipped separately depending on availability, warehouse location, or fulfillment partner.

As a result, you may receive multiple packages for a single order. You will receive tracking information when available for each shipment.

9. International Shipping

At this time, international shipping availability may vary by product and destination.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

International delivery times may be longer than domestic shipping times.

10. Pet Food, Treats, and Perishable Products

For products that may be affected by temperature, storage conditions, expiration dates, or other environmental factors, customers should promptly inspect their order upon delivery.

Please follow all product storage instructions provided by the manufacturer.

11. Contact Us

If you have questions about your order or shipping, please contact Our Pets Choice Customer Support through the contact information provided on our website.

When contacting us about an order, please include your order number so we can assist you as quickly as possible.

Our Pets Choice
Quality Products. Happy Pets. Happy Owners.